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Future Proof – Resilience in the age of change

CIR New Reality Survey - win an iWatch!


A CIR Survey with Sungard AS

Traditional DR has largely focused on recovering on-premises systems and data in the event of a physical disruption, but businesses now rely on a widely distributed network of providers. This survey seeks to gauge how businesses are configured for this new reality.

Critical to this is the attitude to the ownership and governance of resilience; the existing IT Disaster Recovery (IT DR) posture; how this has adapted during the Pandemic; and, what the “New Normal” will look like.


1. About Governance
1.1 Which department is responsible for the delivery/coordination of Business Resilience (BC, IT DR, Risk & Security) activities? Please chose the ONE that best answers the question.
Operations
Business Resilience/BC
IT
InfoSec
Facilities
Other (specify):
1.2 Is there suitable executive sponsorship for Business Resilience? If so under which post? Please chose the ONE that best answers the question.
Chief Operations Officer
Chief Information Officer
Chief Finance Officer
Chief Risk Officer
Chief Executive Officer
Other (specify):
1.3 If you are regulated under FCA/PRA then have you had to adapt your approach to enable Operational Resilience? If so, in what way?
Using standard BC approach
Using customised BC approach
Using new bespoke approach tailored to Op Res
Not changed
1.4 What level of maturity would you assess your Business Resilience Governance framework to be at? Do you have an established Business Resilience Governance framework and Policy?
Compliant with ISO 22301/313
In development
Ad hoc
Low
1.5 How far down your supply chain do you conduct Third Party Risk Management?
Tier 1
Tier 2
Tier 3
Tier 4
None of the above
2. About Testing
2.1 Does your company have formal IT DR policies that mandate DR testing and data backup requirements?
Yes
No
Don’t know
2.2 How often do you conduct IT DR testing?
Daily
Weekly
Monthly
Quarterly
6-monthly
Annually
Other (please specify):
2.3 How often do you recover data from Back-up/Archive?
Daily
Weekly
Monthly
Other:
2.4 Is your Back-up/Archive solution configured with cyber compromised data (Ransomware) in mind?
Yes
No
Don’t know
2.5 What percentage of your critical applications have robust IT DR that are aligned with your important business services?
0-25%
25-50%
51-75%
76-100%
Unknown
3. About Cloud Migration
3.1 How would you describe your environment today?
Predominantly on-prem
Colo
Public Cloud
Private Cloud
3.2 How would you describe your environment in 2 years’ time?
Predominantly on-prem
Colo
Public Cloud
Private Cloud
3.3 Are the Total Costs of Operating (TCO) in the Cloud matched with your initial expectations?
Higher
Lower
About the same
Don’t yet know
3.4 Are you using the Cloud for IT DR?
Yes
Intend to
Investigating
Too expensive
4. About the Pandemic
4.1 How would you describe your business’s homeworking policy during the C-19 pandemic:
Universal WFH
Hybrid (WFH and office)
Split site (office and recovery site)
On-site throughout
4.2 What did you most miss when WFH?
Informal face to face interaction
Collaborative working
Change of scenery
Not so much time spent on Teams/Zoom/etc calls
Nothing
4.3 Have you determined your approach to your future working strategy?
Same as pre-C-19
Significantly more WFH
Core days when all/majority of staff in office
Not yet confirmed
4.4 What are the main risks in your future working strategy (home-office balance) for your future business processes? Please tick ALL that apply.
Cyber security
Productivity
Collaboration
Client engagement
Staff well-being
5. About Cyber Security
5.1 Have you taken steps to define, identify, prioritise and protect your vital data assets?
Yes
No
Don’t know
5.2 Would you feel confident in your ability to recover your vital data assets in line with business requirements (RTO) in the event of a cyber data compromise?
Yes
No
Don’t know
5.3 Have you discussed and debated your approach to paying a ransom demand at the executive level?
Yes
No
Don’t know
5.4 Has your cyber security approach changed due to increasing cyber insurance demands? Please tick ALL that apply.
No change to premiums
Yes
No
Don’t know
Increased certification
Greater exec engagement
Increased testing

This survey is by CIR magazine and commissioned by Sungard AS.

ABOUT Sungard Availability Services: Over the four decades that Sungard Availability Services (Sungard AS) has been in the Disaster Recovery (DR) business that time the technical environment has changed beyond all recognition, as have the threats that all businesses currently face. As a major supplier Sungard AS is seeking the opinions and ideas of the industry to help it shape its response and provide the most relevant solutions to modern businesses.


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