Courts, regulators and employment tribunals increasingly treat off-channel comms as evidence. "What feels informal in the moment can quickly take on real weight once it is written down, shared or taken out of context," Hiscox warns.

The Chartered Insurance Institute has called for greater public reporting of non-financial misconduct complaints, processes and outcomes across financial services, arguing that transparency could strengthen accountability and help drive cultural change. The professional body says regulation and guidance alone are unlikely to address harassment and bullying.

Liberty has launched an insurance offering for medium-sized retail businesses in the UK and Ireland. The offering provides tailored insurance programmes for retail businesses, alongside access to underwriting, claims and risk engineering teams. Insureds will also receive risk management insights focused on issues specific to the retail sector.

A landmark High Court ruling has redrawn the lines between lawful recruitment and unlawful poaching across the insurance, financial services and professional services sectors, according to employment and partnership law specialist Fox and Partners. The case arose from Willis Re's recruitment of 22 employees from rival broker Guy Carpenter as part of its return to the reinsurance market.

Zurich Insurance Group has expanded its Data Center Project Guard insurance offering into Brazil, Germany, Italy, the Nordics and Spain, with further international expansion planned throughout the remainder of 2026.

Flood Re has launched a new online training module for loss adjusters and claims management professionals as part of efforts to increase the adoption of property flood resilience measures across the UK. Unveiled at the British Damage Management Association's annual conference in Nottingham, the initiative forms part of Flood Re's tenth anniversary Re-Think campaign.