Enterprise risk management teams can increase their efficiency and drive better risk insight and mitigation by using generative AI tools in five ways, according to Gartner.

Highlighting the ways in which typically resource-constrained ERM teams can increase efficiency, Gartner proposes that ERM professionals use GenAI as a communicator, notetaker, researcher, librarian and trainer.

“GenAI offers ERM teams a unique opportunity to expand their capabilities without significant investments,” said Joel Backaler, director analyst in the Gartner Assurance Practice. “By focusing on five quick-win use cases, ERM leaders can increase efficiency.”


Five ways ERM professionals can leverage GenAI (Source: Gartner)

GenAI can add depth and efficiency to typically resource-constrained ERM teams in the following ways:

Communicator: GenAI can enhance internal communications by drafting a variety of content, such as emails, risk reports and policies, ensuring consistent messagingm and saving time. For instance, when announcing an enterprise risk assessment, GenAI can craft a professional email tailored to the organisation’s tone. ERM professionals can customise drafts for specific audiences, ensuring clarity and engagement.

Notetaker: During risk workshops, GenAI-powered transcription bots can capture real-time notes, allowing ERM teams to focus on non-verbal cues and deeper insights. This reduces the need for follow-up questions, and enhances participant engagement.

Researcher: GenAI can act as a document-grounded research assistant, sifting through large volumes of text to extract key insights and identify risk patterns. By analysing recording transcripts from workshops and interview sessions, GenAI can identify areas to enhance risk reporting and inform audit planning.

Librarian: GenAI can streamline information access through a central ERM resource centre. Such a hub enables stakeholders to navigate policy documents and historical data via natural language queries, providing on-demand support and reducing direct inquiries to ERM teams.

Trainer: GenAI-powered training assistants can deliver interactive learning experiences for new risk owners, teaching foundational risk management practices and terminology. This scalable approach addresses high-volume, low-complexity requests, supporting ERM teams in educating new stakeholders efficiently.

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