New Dawn Risk has gone live on Novidea’s insurance management platform, replacing its legacy systems with a unified solution covering ten lines of business. The platform supports the full broking lifecycle from enquiry and quotation through policy administration, renewals, claims and accounting.

The broker said the implementation, completed in eight months, aims to streamline reporting, standardise approval processes and improve integration between workflows and financial reconciliation.

The platform also incorporates Docomotion, a document generation tool recently acquired by Novidea, to automate client documents and internal communications.

Constance Dyson, chief operating officer at New Dawn Risk, said: “The Novidea platform will transform how we operate by providing invaluable insights and streamlining critical processes. This aligns with our strategic growth objectives, and equips the business with the tools needed to lead in an increasingly digital insurance environment, while delivering an enhanced client experience."

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