Intersys has released an AI in the Workplace Governance Policy Template to help insurers, MGAs, brokers and market service providers manage operational, regulatory and data risks linked to growing use of artificial intelligence.

The cyber security and IT services provider said the free resource offers a practical framework that firms can adopt immediately to guide staff and support responsible use of generative AI platforms such as ChatGPT, Claude and Microsoft Copilot.

Insurers have begun deploying GenAI across underwriting, claims and operational workflows since its breakthrough in 2022. Although the technology promises efficiency gains, it also brings exposure tied to sensitive policyholder data, strict GDPR requirements and rising scrutiny from the Financial Conduct Authority around data practices, model oversight, fair value and Consumer Duty.

Matthew Geyman, managing director, Intersys, said: “AI is already reshaping underwriting, claims and customer communications, but without strong governance, the risks to insurers are significant: from regulatory breaches and data leakage to operational disruption. The sector urgently needs clear, practical guardrails."

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