WatchGuard Technologies has launched Rai, a new agentic artificial intelligence platform designed to automate cyber security operations for managed service providers. Rai is described as an “always-on digital worker” that monitors client environments, detects threats and takes authorised action before human intervention is required.

The first capability, known as the Analyst role, is available immediately and promises continuous detection, investigation and response across endpoint and network activity. Additional Auditor and Admin roles are planned, with functions including compliance monitoring, firewall conflict resolution, patch scheduling and certificate rotation.

WatchGuard has also introduced its new Insights Hub dashboard, which provides visibility into Rai’s activity across managed environments.

“Cyber threats are increasing in both volume and complexity, and organisations need AI that is built to work continuously across every client,” said Ben Oster, vice-president of product management at WatchGuard. “Rai shifts security operations from reactive to predictive, taking action instantly to deliver more consistent protection. This approach enables partners to scale faster, enhance margins and improve the customer experience across their entire portfolio.”

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