NTT DATA has launched an AI platform designed to help insurers manage complex workflows while maintaining regulatory controls and human oversight.
NTT DATA AI for Insurance uses configurable AI agents, insurance-specific data models and workflow tools to support underwriting, claims and customer service operations.
Bruno Abril, global lead for the insurance industry at NTT DATA, said: “Insurance is built on human judgment that understands risk, prices fairly and stands behind promises when it matters most. AI strengthens the ability of insurers to meet that responsibility, and NTT DATA AI for Insurance supports human expertise with intelligent systems that work within a governed operating layer for enterprise-scale transformation. The result is that insurers can move from AI-enabled workflows to AI-delivered operations, at enterprise scale and with the governance that regulators and boards demand.”
The provider's own AI report, A Playbook for AI Leaders in Insurance, found that 86% of insurers support AI use in back and mid-office operations, although many have yet to deploy agentic AI widely.
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