The world’s first independent accreditation scheme for business process outsourcing providers has been launched.

The GBPO Solutions Accreditation, developed by GBPO Solutions and led by David Neale, validates the organisation's people, processes, policies and technology. It also assesses certifications and continuity planning, giving companies greater confidence when selecting providers.

David Neale, CEO of GBPO Solutions said: “The global BPO market has been thriving now for several years and that has attracted a variety of new entrants, especially through offshore models. However, having spent over 20 years in the sector, it’s clear that the route to finding a BPO partner hasn’t changed since the turn of the century. It’s a stale model and doesn’t provide those looking for a trusted BPO partner with the full confidence they are making the right decision with who their ideal partner may be beyond the sales pitch.

“The accreditation is here to completely change that approach, and ensure BPOs meet meticulous standards and deliver full transparency. It provides something that the sector has never had – an independent validation which outsourcing companies can proudly stand behind."

Several global providers have already been accredited, including TP, Ant, Outworks, Cadence, Quantanite and Bourne Global, with more expected to seek the new kitemark.

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