CII'S VIEW: 'Financial inclusion is not a woke cherry on top of the insurance cake'
There has been a lot of talk lately about how wholesale insurance and retail insurance are very different creatures. In the wholesale market, customers are often multinationals with large risk, legal and procurement functions. They often have more capacity to litigate than the brokers they do business with. In the retail market, the David and Goliath dynamic is switched; it’s the insurers with all the resources, while consumers enter into potentially life-changing contracts on their mobile phones while watching reruns on TV.